Privacy Policy

Last updated: 19 September 2026

1. Introduction

Liliano Artistry, operated by Sara Belobrajdic (“Liliano Artistry”, “we”, “our” or “us”), respects your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, make a booking or receive our hair and makeup services.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Your wedding or event date.
  • Preparation, ceremony and venue locations.
  • The services required for you and members of your party.
  • Ready times, schedules and other booking details.
  • Hair, makeup and styling preferences.
  • Information you voluntarily provide about allergies, skin sensitivities, accessibility needs or other matters relevant to providing a safe and suitable service.
  • Emails, messages, contracts, invoices and other booking communications.
  • Payment records such as the amount, date and payment status.
  • Photographs or testimonials where permission has been provided.
  • Basic website information such as IP address, browser type, pages visited and cookie or analytics information.

If you provide personal information about another person, such as a bridesmaid or family member, please ensure that you have their permission to provide it.

3. How We Collect Information

We generally collect information directly from you through:

  • Dubsado enquiry and booking forms.
  • Email, telephone and text messages.
  • Social media messages.
  • Consultations and appointments.
  • Contracts, invoices and payments.
  • Our website and its cookies or analytics tools.

We only request information that is reasonably needed to answer your enquiry, prepare a quote, manage your booking or provide the requested services.

4. How We Use Your Information

We may use your information to:

  • Respond to enquiries and check availability.
  • Prepare quotes and service recommendations.
  • Create and manage bookings, contracts and invoices.
  • Plan wedding or event timelines.
  • Provide hair and makeup services safely and effectively.
  • Process and record payments.
  • Communicate with you before and after your appointment.
  • Maintain business, accounting and legal records.
  • Improve our website, services and customer experience.
  • Meet legal requirements or respond to lawful requests.

We do not sell or rent customer information.

5. Dubsado and Other Service Providers

We use Dubsado as our customer and booking management platform.

Information that you enter into a Dubsado form, together with records created while managing your enquiry or booking, is stored and processed through Dubsado. Dubsado handles that information in accordance with its own Privacy Policy and may use contracted subprocessors to provide its services.

We may also use trusted providers for website hosting, email, accounting, payment processing and technical support. These providers receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law or where reasonably necessary to prevent fraud, protect safety or enforce an agreement.

6. Payments

Card payments are processed securely by Stripe.

Liliano Artistry does not receive or store your complete card number, card security code or online banking login details. Stripe processes card and transaction information under its own Privacy Policy.

For bank transfers, our banking records may show information such as the payer’s name, payment reference, amount and date. We do not receive or store your online banking password or login details.

Cash payments do not involve the collection of electronic payment details, although the payment may be recorded on an invoice or receipt.

7. Overseas Data Processing

Some of our service providers, including Dubsado, Stripe and their subprocessors, operate internationally.

As a result, personal information may be stored or processed outside Australia, including in the United States and other countries where those providers operate. We use reputable service providers and take reasonable steps to ensure information is handled appropriately.

8. Photographs and Testimonials

We ask for permission before taking or using identifiable photographs for our portfolio, website, social media or promotional materials.

Where a person is under 18, permission should be provided by their parent or legal guardian.

You may contact us if you wish to withdraw permission for future use. We will take reasonable steps to stop using the material in future publications, although it may not always be possible to retrieve material that has already been printed, shared or republished by others.

9. Website Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, improve security and understand how visitors use the website.

You can block or delete cookies through your browser settings, although some website features may not function correctly afterward.

Our website may also contain links to third-party websites and services. Their handling of personal information is governed by their own privacy policies.

10. Storage, Security and Retention

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

Access is limited to people and service providers who reasonably need the information to manage enquiries, bookings, payments or services.

Information is retained only for as long as reasonably necessary to provide services, maintain business and accounting records, meet legal obligations or resolve a dispute. When information is no longer required, we will take reasonable steps to delete or de-identify it.

No electronic storage or internet transmission method is completely secure, so absolute security cannot be guaranteed.

11. Accessing or Correcting Your Information

You may ask to access personal information we hold about you or request that inaccurate or outdated information be corrected.

You may also request deletion where the information is no longer required, subject to any legal, accounting or contractual obligations requiring us to retain it.

We may ask you to verify your identity before processing a request.

12. Privacy Questions and Complaints

If you have a question, request or complaint about your personal information, please contact Sara using the details below.

We will review the matter and aim to respond within 30 days.

If you are not satisfied with our response and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

13. Changes to This Policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change.

The latest version will be published on this page with its updated date.

14. Contact Details

Liliano Artistry
Sara Belobrajdic
ABN: 63 710 786 761
Email: sara@lilianoartistry.com.au